What happens if an engagement is cancelled, when a payment is refundable, and how to raise a request with ACHISE.
Effective date: 1 January 2026 · Applies to: payments made to ACHISE
Software engineering is delivered as work, not as a stock item. What has been built, reviewed and handed over cannot be returned, so this policy is written around work performed rather than around a return window. Where work has not been performed, money that was paid for it comes back.
If you cancel an engagement before we begin — that is, before any discovery session, design work or engineering has taken place — any amount you have paid toward it is refunded in full.
Discovery is chargeable work and produces something you keep: a written scope, an architecture direction and an estimate. If you cancel partway through discovery, we invoice for the time spent to that point and refund the balance. The discovery output is yours whether or not you continue with us.
Once engineering is under way, cancellation is settled against milestones and time already delivered:
Recurring engagements can be cancelled with the notice period stated in your agreement. The current period is served out and is not refunded; nothing further is charged after it ends. If you cancel a payment mandate with your bank or provider, please also tell us, so the engagement record matches reality.
Cancellation and rescheduling of booked sessions are covered by the Consultation Cancellation & Rescheduling Policy. Where a consultation was paid for and we cancel it, it is rescheduled at no charge or refunded in full, at your choice.
A payment taken twice for the same bill, or a payment applied to the wrong reference, is corrected as soon as we identify it — normally during reconciliation — and refunded to the original payment method. You do not need to ask for this, though telling us speeds it up.
If ACHISE is unable to continue an engagement, you are refunded for any work paid for but not delivered, and we hand over everything produced to that point along with the documentation needed for another team to continue.
Email contact@achise.in with your ACHISE reference and what you would like refunded. We acknowledge refund requests within two business days and confirm the outcome, in writing, within seven business days.
Approved refunds are returned to the original payment method. Settlement time then depends on your bank or card issuer, and is typically five to ten business days after we release it. A refund is recorded against the original payment reference, so the history always shows what was paid and what came back.
Where a signed engagement agreement sets out different cancellation or refund terms, that agreement prevails for that engagement. This policy applies to everything else, and to payments made through this website.
Refund and cancellation questions go to contact@achise.in. ACHISE is the official business operating https://achise.in.